Converge. Connect.
Create.
Touchbaze unifies WhatsApp, Instagram and Messenger into one intelligent inbox — with automation, broadcast campaigns, and a full customer support desk. Every conversation, one base.
Connect your first channel in under 10 minutes · Free plan available
Two products. One account.
Touchbaze Engage
WhatsApp, Instagram and Messenger in a unified inbox. Keyword automation, broadcast campaigns, and a Twilio-replacement send API — no BSP markup.
- Unified multi-channel inbox for your whole team
- Keyword automation per channel
- Broadcast campaigns with scheduling
- Direct Meta Cloud API — no Twilio tax
Touchbaze Support
White-labelable customer support desk — tickets, SLA tracking, a knowledge base, and role-based access for teams of every size across any industry vertical.
- Ticketing with SLA breach tracking
- Need-to-know RBAC: Agent → Team Lead → Manager → Admin
- Domain customization: E-commerce, Insurance, Healthcare + more
- One-click escalation from Engage conversations
Live in three steps
Connect a channel
Paste your Meta Cloud API credentials or connect via a BSP. WhatsApp, Instagram, and Messenger are each one settings screen. No developer required.
Set up automation
Build keyword-triggered flows — pricing FAQs, order updates, lead capture — in minutes. No code, no Zapier, no waiting on an engineer.
Respond and grow
Your whole team replies from one inbox. Usage, billing and SLA status are live in the dashboard — no surprises, no hidden costs.
Not just another inbox
No BSP markup. Ever.
Most platforms charge twice: Meta's rate plus a BSP markup. Touchbaze connects directly to Meta's Cloud API. You pay Meta's published rate. We charge a flat fee.
Every channel, one adapter.
WhatsApp, Instagram, and Messenger plug into the same inbox, automation and broadcast engine. Switch providers or add a channel without retraining your team.
Multi-tenant from day one.
Agencies get real database-level workspace isolation per client — not filtered views. Separate contacts, credentials, billing, and usage.
One account. Two products.
Engage and Support share a single login. Escalate a WhatsApp conversation to a Support ticket in one click — no copy-paste, no context lost.
Who Touchbaze is for
E-commerce
Order updates, shipping alerts, and return flows automated on WhatsApp.
Healthcare
Appointment reminders, patient follow-ups, and secure support ticketing.
Real estate
Lead capture, property enquiries, and consultation booking via WhatsApp.
Fintech & Insurance
Policy updates, claim status, and authenticated OTP flows.
Ready to unify your customer channels?
Connect your first WhatsApp, Instagram or Messenger account in under 10 minutes. Free plan, no credit card.