Customer support that knows your industry.
Tickets, SLA tracking, a knowledge base, and role-based access — fully customizable for E-commerce, Insurance, Healthcare, Education, Telecom and more.
Coming soon · Same account as Touchbaze Engage
Everything a support team needs. Nothing they don't.
Ticketing
Every request becomes a ticket with a status, priority and owner — including one-click escalations from Engage conversations.
SLA tracking
First-response and resolution targets per priority, with breach tracking so nothing quietly slips past its deadline.
Knowledge base
Publish help articles customers can search on their own, and agents can link straight into a reply.
Role-based access
Need-to-know permissions across Agent, Team Lead, Manager and Admin — each role sees only what it should.
CRM sync
Keep contacts and ticket history in step with the CRM your team already works in.
Reporting
Ticket volume, response times and SLA performance by team, agent and channel.
Built for your industry. Provisioned in minutes.
Pick your vertical and Touchbaze Support provisions the ticket fields, categories and SLA defaults that industry actually uses — no custom build, no consultant.
- E-commerce — order ID, SKU, delivery status
- Insurance — policy number, claim ID, coverage type
- Healthcare — patient ID, appointment, provider
- Education — student ID, course, term
- Telecom — account number, plan, service address
- Real estate — property ID, listing, viewing date
- Fintech — account ID, transaction reference, KYC status
Domain catalog
- E-commerceProvisioned
- InsuranceProvision
- HealthcareProvision
- TelecomProvision
7 verticals available
Engage and Support. Same login, no friction.
Engage and Support share one account and single sign-on. When a WhatsApp, Instagram or Messenger conversation needs more than a quick reply, escalate it to a Support ticket in one click — the full conversation, contact and channel come with it, so no one has to copy, paste or ask the customer to repeat themselves.
Escalate to Support